Customer service
Price Affordability
1 comment

The is a complaint really. I was taken back by companies non concern for the patient and their only need was to dig deep in my pocket book.

The procedure was 5k a knee and it is not covered by insurance. They pushed me in front of a sales person and not the doctor. He called himself a case manager.

I asked him if he had any medical background and he told me he was a contractor hired by the company to sell services. I was totally taken back this sales, sleezy attitude towards me, and as soon as I met with the actual docto,r I told him I did not appreciated being (sold).

Reason of review: Poor customer service.

Preferred solution: complaint.

I didn't like: Being sold to.

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